AWOL MOHAMMED SEID
IT Field Support Manager
Addis Ababa, ET.About
An accomplished IT Field Support Manager with over a decade of experience in leading and optimizing IT systems and operations. Proven expertise in implementing new technologies, enhancing efficiency, and delivering innovative solutions that drive business growth and operational excellence. Adept at systems analysis, administration, project management, and team leadership in complex IT environments.
Work
CEVA Logistics Joint venture Company
|IT Field Support Manager
Addis Ababa, Addis Ababa, Ethiopia
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Summary
As IT Field Support Manager, led comprehensive IT operations and technical support for CEVA Logistics, ensuring seamless system functionality and strategic project delivery across the organization.
Highlights
Provided expert technical support and guidance to staff and end-users, resolving complex IT issues to ensure continuous operation of critical business systems.
Managed the full lifecycle of diverse IT projects, consistently delivering initiatives on time and within budget, aligning with quality standards and business objectives.
Oversaw overall IT operations, including network infrastructure, data centers, and IT service delivery, optimizing system performance and reliability for enhanced productivity.
International Clinical Laboratories
|IT Manager previously Network and System Administrator
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Served as IT Manager, evolving from Network and System Administrator, driving strategic IT initiatives and optimizing infrastructure to enhance business growth and operational efficiency.
Highlights
Assessed organizational IT needs and identified opportunities for improvement, successfully planning and implementing IT projects that significantly enhanced business growth and efficiency.
Recruited, hired, and trained a high-performing IT team, developing necessary skills and knowledge to effectively manage and support critical IT functions.
Directed day-to-day operations of the IT department, ensuring efficient and effective delivery of IT services to support organizational objectives.
Managed IT budgets and resources, optimizing allocation to maximize technological investments and achieve cost efficiencies.
Monitored and maintained robust IT infrastructure, including hardware, software, and networks, while implementing and enforcing stringent security measures to protect organizational systems and data.
Ethiopian Commodity Exchange Authority
|Network and Systems Administrator
Addis Ababa, Addis Ababa, Ethiopia
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Summary
As Network and Systems Administrator, configured, maintained, and secured the Authority's network and servers, ensuring robust infrastructure and seamless multi-site connectivity.
Highlights
Configured, maintained, and upgraded the Authority's network and servers, ensuring high availability and secure operation for critical trading systems.
Defined and implemented network policies and procedures, specifying system requirements and designing solutions that improved IT infrastructure performance.
Analyzed and monitored server security, implementing timely patches and fixes to proactively address potential security holes and vulnerabilities.
Provided technical oversight for a multi-site enterprise-level WAN, encompassing planning, implementation, expansion, maintenance, and troubleshooting to support business continuity.
Public Servants Social Security Agency
|IT Officer
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Provided comprehensive IT support and system administration for the Public Servants Social Security Agency, ensuring operational continuity and user efficiency.
Highlights
Installed and configured diverse computer hardware, operating systems, and applications, ensuring optimal performance for agency operations.
Monitored and maintained IT systems and networks, proactively troubleshooting issues to minimize downtime and ensure seamless connectivity.
Provided technical support to end-users, resolving hardware and software faults and managing user accounts and profiles to maintain high productivity.
Keangnam Ent. Ltd
|IT Officer
Addis Ababa, Addis Ababa, Ethiopia
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Summary
Managed essential IT infrastructure and provided technical support at Keangnam Ent. Ltd, ensuring reliable system operations and user satisfaction.
Highlights
Installed and configured computer hardware, operating systems, and applications, establishing a stable IT environment for business functions.
Performed system and network monitoring, diagnosing and resolving hardware and software faults to maintain operational efficiency.
Developed procedural documentation and relevant reports, facilitating efficient fault repair and system setup for new applications and user accounts.
Education
Addis Ababa University
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Bachelor of Science
Computer Science
Languages
English
Certificates
Skills
IT Management & Strategy
IT Operations Management, Project Management, Systems Analysis, IT Budget Management, Resource Optimization, IT Staff Recruitment & Training, Strategic Planning, Process Improvement, IT Service Delivery.
Network & Systems Administration
Network Infrastructure, Server Administration, WAN Management (Multi-site), Data Centers, Third-Party Application Support, System Configuration, Performance Monitoring, Troubleshooting.
Security & Compliance
IT Security Measures, Server Security, Patch Management, Vulnerability Remediation, Data Protection.
Technical Support
End-User Support, Hardware Troubleshooting, Software Troubleshooting, System Maintenance, User Account Management.
Technologies & Tools
Windows Server (2019), Oracle App System Admin, Microsoft Azure, CCNA (Network Fundamentals), Data Analysis Tools, Computer Hardware, Operating Systems.